Frequently Asked Questions


If you didn't find your answer here please email us at 


Do I need special software to access my account?
All is you need is a web browser like Safari, Firefox, Chrome, or Microsoft Explorer. Our website works on any platform including mobile devices. You can also get our app for Iphones and Android devices. Search for Hypership, and use our install key "bway".

Can I place an order with a phone call?
Yes. Our operators can be reached at 212-947-7777

How do I track a package?
Login to the website and click the Order Tracking link on the top of the page to view a sequential list of your companies orders. 

Can I access information about my account online?
Yes. You can edit your address book , view invoices, and add users.

How long does it take for a package to get delivered?
From the time a call is placed to the point of delivery usually takes 120 minutes for standard service.

Can I get a price quote online?
Yes. You can email us at Please be as specific as you can and we will respond as soon as possible.

What kinds of items will you pickup and deliver?
We can deliver virtually anything. From a 1 ounce document to 20,000 pound electric generator. Our niche is delivering non-standard freight on an expedited basis.

Do you ship to locations outside of NYC?
Yes. We deliver to multiple states every day. We have partners through out the country to get your packages where you need them to go.

What's the latest time I can call for a package to be delivered?
We are open 24/7 365. Call us anytime.